HUGE MYSTERY SOLVED: Here’s why your cable guy never shows up on time

%name HUGE MYSTERY SOLVED: Heres why your cable guy never shows up on time by Authcom, Nova Scotia\s Internet and Computing Solutions Provider in Kentville, Annapolis Valley

Now we know why Comcast’s customer service is so terrible — basically, Comcast puts enormous pressure on its employees to upsell its customers on more expensive services while putting significantly less pressure on them to resolve customer problems effectively. And now The Verge has written a new report that seemingly solves the mystery of why Comcast’s technicians almost never show up on time, and unsurprisingly it’s because Comcast has once again decided that its bottom line is more important than delivering good service.

Read more here: Boy Genius Report

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