You could be forgiven for thinking this sounds like something right out of a science fiction novel: Google has started pushing out its new Duplex feature to what is described as a small number of Pixel smartphone owners, which means those users can now use Google’s automated AI to call restaurants and some other businesses to make reservations on the users’ behalf. Which sounds pretty cool!
However, reports are coming in regarding some of the early calls being made using Duplex, and it sounds like Google still hasn’t settled on definitive language that’s specific enough to make it clear that a robot — not a human — is what the business on the other end of the phone is speaking with.
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Google Duplex phone calls aren’t doing a good job of disclosing their robotic nature originally appeared on BGR.com on Mon, 26 Nov 2018 at 19:06:09 EDT. Please see our terms for use of feeds.
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