AT&T just can’t seem to get out of its own way sometimes. AT&T CEO Randall Stephenson has apologized for an awesomely bad response to a longtime customer that began when Stephenson forwarded the customer’s email to AT&T’s legal department. As The Los Angeles Times reported earlier this week, AT&T customer Alfred Valrie sent Stephenson a letter that politely made suggestions for improving the company’s service. Stephenson forwarded the email to the carrier’s legal team, which sent Valerie back a rather terse response.
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