We really shouldn’t be surprised by nightmare Comcast stories anymore… but somehow the company keeps coming up with creative ways to deliver terrible service. The Philadelphia Inquirer brings us the story of Louis Moravec and Susan Thauer, two Philly residents who had an impossible time getting Comcast to actually come out to their new place and hook them up with Internet services. In fact, what should have been a simple one-afternoon process ending up taking three weeks and an estimate 50 hours on the phone with Comcast customer service representatives.
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