With the insane Comcast cancellation call still fresh in our minds, the idea of having to make that call yourself can be a little daunting. Who wants to sit through an endless diatribe from a grumpy Comcast customer service agent, even if the representative isn’t as combative or persistent as the one Ryan Block dealt with? Thankfully, you might not have to once you read through this leaked guidelines manual for members of the Comcast retention team.
Read more here: Boy Genius Report